Safari not responding is a common issue faced by Mac Safari users. They find that the web browser has become unresponsive for an extended period of time with a spinning multi-color beach ball cursor. The user may see a message “Safari Web Process (Not Responding)” in Activity Monitor in Mac OS and Mac OS X.
Ways to fix Safari not responding issue
Let us see some of the easy and proven fixes for the issue Safari not responding:
Quit Safari and Re-launch it
This is the simplest fix you can try. Just quit out of Safari and re-open it. Try to load the page again. This method fixes the issue most of the time.
The Force Quit and Re-launch
Many times Safari becomes so unresponsive that you cannot quit it from the File menu. Force Quitting is required in this situation:
- Press Command+Option+Escape. A Force Quit menu will appear.
- Click on “Safari” and select “Force Quit”
- After a minute, Safari will be forced to exit and the system recovers.
- Re-launch Safari and start browsing as usual
Fix Specific Safari Web Content (Not Responding) Processes
For more advanced Mac users, there is Activity Monitor application. See below steps:
- Open “Activity Monitor” from /Applications/Utilities
- Go to the CPU or Memory tab and look for any red “Safari Web Content (Not Responding)” processes
- Click the (X) button in the toolbar. It will kill the selected process
- Repeat above steps for other stuck red “Safari Web Content (Not Responding)” processes also.
- Exit out of Activity Monitor
Clear Caches and Browser History
Clearing web content caches and browser history solves many issues, but it also removes cookies. The saved logins or other data from the Mac will also get erased. So, after removing cache and browser history, you may need to re-log in to most websites. Follow these steps now:
- Open the “Safari” menu and click on “Clear History”
- From the “Clear” menu, select a timeline for which you want to delete the history.
- Click “Clear History”
Disable Safari Plug-Ins & WebGL
- Open the “Safari” menu and click on “Preferences”
- Go to the “Security” tab and unmark “Allow Plug-ins” and “Allow WebGL” options.
- Now exit out of Security preferences.
- Quit and re-launch Safari
If you do not use web plug-ins, you can avoid many problems with Safari. (
Update Safari or Update System Software
Make sure that your Safari is up to date. Safari releases bug fixes frequently that can resolve many problems and prevent them from happening again in future. To keep the software updated and make sure that those bug fixes are working in your favor, follow this procedure:
- From the Apple menu, go to “App Store” and click on it.
- Go to the Updates tab and find out any available Safari updates or security updates. If you find any of them, and install them immediately.
- Don’t forget to back up a Mac before installing any software update. Keeping a backup copy is important for anything that adjusts the system software such as some security updates.
- You can also go for updating broader Mac OS X system software if there is any newer version available. But there are some Mac users who are comfortable with the version of system software they are currently using. Therefore it is not always advised to go for broader system software.
Follow above methods to resolve the issue you are facing with your Safari browser. If you are having any problem with these fixes or you are not able to solve your issue even after trying above solutions, you can take the help of customer support.