unfamiliar charge on your statement

If you are not able to clarify the amount on your statement, this may be due to multiple purchases have grouped into one charge, even if the purchases were done on different days. Many times, you do not receive a separate email receipt for each purchase. Another reason is that you don’t get statement when the purchases are made, the charges appear on your statement a few days later. Here we are going to discuss about getting charge on iTunes.

Other than, music, movies, TV shows, stickers, and apps purchases  that are done from the iTunes Store and App Store, that are billed at the time of purchase, the statement also include in-app purchases, Pre-ordered music or movies, and subscriptions that get automatically renewed.

Understanding charges on iTunes bill

If you are getting charges on iTunes which are not clear to you, read following points:

Compare your purchase history with the charges on your statement

You can see which payment method was charged by looking at your purchase history.

You have to sign in with the same Apple ID that you use to make purchases in the App Store and iTunes Store, to view your purchase history.

If you want you can also go to the link report a problem “apple.com” to see your purchase history and receipts.

The Report a Problem website shows most subscriptions, except those for Apple services and iCloud storage charges.

Check the status of your subscriptions

Many times, the charges are for a subscription that you or a family member has set up. In order to view and manage your subscriptions, go to manage your subscriptions.

If you are not able to see your subscription, you might be billed directly through the provider other than Apple. To resolve the issue, contact the provider to cancel.

If you delete an app, it will not cancel a subscription.

Check all of your Apple IDs

If you are getting unrecognized charges, then it is a possibility that you have added a payment method to another Apple ID, and have made payment using that account. go to the purchase History of each Apple ID that you use for payment.

You can restrict in-app purchases or turn on restrictions on your iOS device, in iTunes on your Mac or PC, or on your Apple TV to stop charges with that Apple ID.

If you share your devices

Manage your password preferences, if you frequently share your device with others. You can set up family preferences, if you share your device with others who are having their own devices.

If anyone else has your Apple ID password

If anyone else also has your Apple ID password, they can make charges to your account. to solve it, change your Apple ID password.

Get more help

After comparing your statement to your purchase history, if you identify a wrong charge, contact Apple Support. They will resolve your issue and will make sure you are not overcharged and the charge will disappear after your purchase clears.

 

If you see “itunes.com/bill” or an unfamiliar charge on your statement

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